Contact Us

Contact Us

We Are Here to Help

At Velyssora, we believe a great eyewear experience goes beyond choosing the right pair of sunglasses. It is also about reliable service, thoughtful support, and feeling confident with every purchase.

Whether you have a question about your order, need help with product details or frame selection, want information about shipping or returns, or simply wish to share feedback, our customer care team is here to assist you.

Velyssora is dedicated to creating modern sunglasses that combine refined design, everyday comfort, and effortless style. Our support team is committed to making your experience with us as smooth and helpful as possible.

How to Reach Us

Email Us

For questions regarding orders, sunglasses, product information, returns, collaborations, or general inquiries, please contact us at any time.

  • Email Address: service@velyssora.com
  • Response Time: Our customer support team aims to respond within 24 hours on business days.
  • Support Topics: Orders, shipping, returns, exchanges, product information, frame details, care instructions, and general customer service.

Velyssora is operated by Shaanxi Jizhi Ronghe Technology Co., Ltd.

Legal Entity: Shaanxi Jizhi Ronghe Technology Co., Ltd.
Registered Address: Room 10103, Building 5, Huanghe Hot Spring Residential Community, Changle East Road, Xincheng District, Xi'an, Shaanxi Province, China

Quick Assistance

  • Track Your Order: Once your order has been shipped, tracking information will be sent to the email address provided at checkout. You can use the tracking details to follow the delivery progress of your package.

  • Returns & Exchanges: We want you to feel confident with your Velyssora purchase. If your sunglasses do not meet your expectations, please contact our customer service team within the return period stated in our Refund Policy. Our team will provide further instructions regarding your return or exchange request.

  • Product Information: If you have questions about frame styles, lens types, measurements, colors, materials, polarized lenses, or other product specifications, please contact us before placing your order or after receiving your sunglasses.

  • Fit & Frame Guidance: Not sure which Velyssora style is right for you? Our team can help explain frame measurements, silhouettes, and product details to help you better understand the available options.

  • Eyewear Care Advice: To help keep your sunglasses in good condition, we are happy to provide guidance on lens cleaning, storage, frame care, and general handling.

  • Order Changes: If you need to request an order modification or cancellation, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipment.

Business Information

Brand Name: Velyssora
Legal Company Name: Shaanxi Jizhi Ronghe Technology Co., Ltd.
Registered Address: Room 10103, Building 5, Huanghe Hot Spring Residential Community, Changle East Road, Xincheng District, Xi'an, Shaanxi Province, China
Customer Service Email: service@velyssora.com

Stay Connected

Velyssora is designed for everyday light, spontaneous travel, city moments, and effortless personal style.

We would love to see how you wear your favorite Velyssora frames. Share your everyday looks, travel moments, and eyewear styling with our community through our official social media channels.

For customer service or order-related questions, please always contact us through our official email address so our team can assist you properly.

Velyssora — Made for the light you live in.