Shipping Policy

Shipping Policy

At Velyssora, we are committed to processing your eyewear order carefully, packaging it securely, and delivering it as efficiently as possible.

Velyssora is an online sunglasses and eyewear brand operated by Shaanxi Jizhi Ronghe Technology Co., Ltd. The company is responsible for products sold through velyssora.com, including order processing, shipping arrangements, customer support, returns, refunds, and other customer-related transactions.

1. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During holidays, promotional events, or high-volume periods, additional processing time may be required.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow approximately 24–48 hours for tracking details to become active.

2. Shipping Methods & Delivery Times

Available shipping options and fees are displayed at checkout.

Shipping Method Estimated Transit Time Shipping Fee
Standard Shipping 7–15 Business Days Free on qualifying orders / Calculated at checkout
Express Shipping 5–8 Business Days Calculated at checkout

Delivery estimates begin after the order has shipped.

Actual delivery times may vary due to carrier delays, customs processing, weather, public holidays, or other circumstances outside our reasonable control.

3. Order Tracking

After shipment, tracking information will be sent to the email address provided at checkout.

You may track your order using the tracking link included in your shipping confirmation email.

Tracking updates may occasionally be delayed while packages move between facilities, local carriers, or customs.

4. Shipping Destinations

Velyssora may ship to customers in selected international destinations, including:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Selected European countries
  • Other supported destinations

Available shipping methods will be shown at checkout based on your delivery address.

5. Customs, Taxes & Duties

International shipments may be subject to customs duties, taxes, or import fees depending on the destination.

Unless otherwise stated at checkout, additional charges imposed by local customs authorities are the responsibility of the recipient.

Customs inspections may also cause delivery delays.

6. Address Changes

Customers are responsible for providing accurate shipping information.

Please carefully check your:

  • Full name
  • Shipping address
  • Postal code
  • Email address
  • Contact information

If you notice an error, contact us as soon as possible:

Email: service@velyssora.com

We recommend contacting us within 2 hours of placing your order.

We cannot guarantee that changes can be made once an order has entered processing or shipment.

7. Damaged, Lost, or Missing Packages

Damaged Items

If your sunglasses arrive damaged, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the damaged sunglasses
  • Photos of the packaging
  • A brief description of the issue

We will review the request and provide an appropriate solution in accordance with our Return & Refund Policy.

Lost Packages

If tracking has not updated for an extended period, please contact us and we will assist with the shipment status.

Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, please:

  1. Check your mailbox, porch, garage, or designated delivery area.
  2. Ask household members or neighbors.
  3. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact our customer support team.

8. Delivery Delays

Velyssora cannot guarantee exact delivery dates when delays are caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier interruptions
  • Customs delays
  • Transportation disruptions
  • Public holidays
  • Peak shopping periods
  • Incorrect shipping information

We will do our best to assist if unexpected delays occur.

9. Contact Information

Brand Name: Velyssora
Website: velyssora.com
Legal Entity: Shaanxi Jizhi Ronghe Technology Co., Ltd.
Registered Address: Room 10103, Building 5, Huanghe Hot Spring Residential Community, Changle East Road, Xincheng District, Xi'an, Shaanxi Province, China
Customer Support Email: service@velyssora.com
Support Hours: Monday – Friday

Velyssora — Made for the light you live in.