FAQ
Frequently Asked Questions (FAQ)
Last Updated: September 27, 2026
At Velyssora, we create modern sunglasses designed to combine refined style, everyday comfort, and practical sun protection.
Whether you have questions about frame styles, lens features, fit, product care, shipping, returns, or order support, our goal is to make your shopping experience as clear and straightforward as possible.
If your question is not answered below, please feel free to contact our customer care team.
Velyssora is an online eyewear brand operated by Shaanxi Jizhi Ronghe Technology Co., Ltd. The company is responsible for products sold through velyssora.com, including order processing, customer support, shipping arrangements, returns, refunds, and other customer-related transactions conducted through our website.
Frames, Lenses & Materials
Q: What materials are Velyssora sunglasses made from?
A:
Velyssora sunglasses are designed using carefully selected materials intended to balance comfort, durability, and modern style.
Depending on the specific design, our sunglasses may include:
- Acetate-style or lightweight plastic frames
- Metal frames
- Metal-core temple arms
- Polycarbonate or other optical-grade sun lenses
- Adjustable nose pads on selected styles
- Reinforced hinges
Materials and construction may vary by product. Please refer to the individual product page for the most accurate specifications for a particular frame.
Q: Do Velyssora sunglasses provide UV protection?
A:
Selected Velyssora styles are designed with UV400 lenses, which are intended to help block UVA and UVB rays during normal outdoor use.
Because specifications can vary between styles, please check the individual product description before purchasing to confirm the lens features of the sunglasses you are considering.
Q: Are all Velyssora sunglasses polarized?
A:
No.
Some Velyssora styles feature polarized lenses, while others use standard tinted or gradient lenses depending on the design and intended look.
Polarized lenses are designed to help reduce glare from reflective surfaces such as:
- Roads
- Water
- Glass
- Vehicle windshields
- Other reflective outdoor surfaces
If polarization is important to you, please confirm that the product page specifically states that the sunglasses are polarized.
Q: What is the difference between polarized and non-polarized lenses?
A:
Polarized lenses are designed to help reduce reflected glare, which can be useful during activities such as driving, traveling, spending time near water, or being outdoors in bright conditions.
Non-polarized lenses may still provide UV protection where specified, but they do not use the same glare-reducing filter.
The best option depends on your intended use and preferred style.
Q: What are gradient lenses?
A:
Gradient lenses are darker near the top and gradually become lighter toward the bottom.
This type of lens is often chosen for its softer visual appearance and fashion-focused design. It may also allow slightly more light through the lower portion of the lens.
Gradient lens specifications may vary by style, so please review the individual product listing for details.
Fit & Sizing
Q: How do I choose the right sunglasses for my face?
A:
Choosing sunglasses is largely a matter of personal preference, but frame shape and proportions can influence the overall look.
Velyssora offers a variety of silhouettes, including:
- Cat-eye
- Square
- Oversized
- Rectangle
- Oval
- Round
- Aviator
- Butterfly
- Geometric styles
You can also compare the measurements shown on each product page, including lens width, bridge width, temple length, and overall frame width where available.
Q: What do the sunglasses measurements mean?
A:
Common eyewear measurements include:
- Lens Width: The horizontal width of one lens
- Bridge Width: The distance between the two lenses
- Temple Length: The length of the side arm from the hinge toward the ear
- Frame Width: The approximate total width of the sunglasses
These measurements can help you compare a new frame with sunglasses you already own and find comfortable.
Q: Are Velyssora sunglasses one size fits all?
A:
Many fashion sunglasses are offered in a standard adult size, but fit can vary depending on frame shape, bridge design, and face width.
We recommend reviewing the measurements listed on the product page before placing your order.
If you need help understanding a frame's dimensions, please contact our customer support team.
Care & Maintenance
Q: How should I clean my Velyssora sunglasses?
A:
To help maintain the lenses and frame, we recommend cleaning your sunglasses gently.
For routine care:
- Use a clean microfiber lens cloth
- Rinse away dust or debris before wiping when possible
- Use a mild lens-safe cleaning solution if needed
- Hold the frame carefully while cleaning
Please avoid:
- Paper towels or rough fabrics
- Abrasive cleaning materials
- Harsh household chemicals
- Excessive pressure on the lenses or frame
- Very hot water
Proper cleaning helps reduce scratches and maintain the appearance of your sunglasses.
Q: How should I store my sunglasses?
A:
When not in use, we recommend storing your sunglasses in a protective case or pouch.
To help prevent damage:
- Avoid placing sunglasses lens-side down
- Keep them away from sharp objects
- Do not leave them loose in bags with keys or metal items
- Avoid exposing them to excessive heat for long periods
- Do not place heavy objects on top of them
For example, prolonged exposure to high temperatures inside a parked vehicle may affect some frame or lens materials.
Q: How can I avoid scratching the lenses?
A:
To help reduce the chance of scratching:
- Store sunglasses in a protective case
- Clean them only with a soft microfiber cloth
- Avoid wiping lenses while covered with sand or dust
- Do not place the lenses directly against hard surfaces
- Avoid using clothing or rough fabric to clean the lenses
Normal wear may still result in minor surface marks over time.
Orders & Shipping
Q: How long will it take to receive my order?
A:
Orders are typically prepared and packaged within 1–3 business days, excluding weekends and public holidays.
After your order has shipped, estimated delivery times are generally:
- Standard Shipping: 7–15 business days
- Express Shipping: 5–8 business days, where available
Delivery times may vary depending on:
- Destination
- Carrier operations
- Customs processing
- Weather conditions
- Public holidays
- Local delivery conditions
Once your order ships, you will receive a confirmation email containing tracking information.
Q: How can I track my order?
A:
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number or tracking link.
Please allow approximately 24–48 hours for tracking information to become active after shipment.
You can then follow your package using the tracking information provided in the email.
Q: Can I change or cancel my order?
A:
If you need to request a change or cancellation, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an order can be changed or canceled once it has entered processing, fulfillment, or shipment.
Q: What happens if my sunglasses arrive damaged?
A:
If your sunglasses arrive damaged, defective, or with an obvious shipping-related issue, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the sunglasses
- Photos of the packaging
- A brief description of the issue
Our customer care team will review the information and provide an appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.
Q: What if I receive the wrong item?
A:
If you receive a product that does not match your order, please contact us as soon as possible.
Please include:
- Your order number
- A photo of the item received
- A photo of the product packaging or label, where applicable
Our team will review the issue and provide further instructions.
Returns & Exchanges
Q: Can I return my sunglasses if they do not meet my expectations?
A:
Yes, eligible products may be returned within 30 days of receipt, subject to our Refund Policy.
To qualify for a return, sunglasses should generally be:
- Unused or unworn beyond reasonable inspection
- In their original condition
- Free from scratches, damage, or alteration
- Returned with original packaging and accessories where applicable
- Accompanied by proof of purchase
Products showing significant wear, misuse, accidental damage, or missing components may not qualify for a standard return.
Please review our Refund Policy for complete return eligibility requirements.
Q: Can I exchange my sunglasses for another style or color?
A:
If you would like another style or color, please contact our customer care team before returning your order.
Exchange availability may depend on current inventory and shipping arrangements.
Eligible exchange requests must generally meet the same condition requirements as returns, including the applicable return period and product condition standards.
Q: When will I receive my refund?
A:
Once your returned item has been received and inspected, we will notify you of the status of your refund request.
If approved, refunds are generally processed within 3–7 business days after approval.
Please note that additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.
Q: Are original shipping fees refundable?
A:
Shipping fees may not be refundable unless required by applicable law or where the return results from an error on our part, such as receiving an incorrect or defective item.
Please refer to our Refund Policy for the specific terms that apply to your order.
Product Use & Support
Q: Are Velyssora sunglasses prescription eyewear?
A:
Unless a product page specifically states otherwise, Velyssora sunglasses are sold as non-prescription fashion sunglasses.
They are not intended to replace prescription eyewear or professional eye care.
If you require prescription lenses, please consult a qualified optician or eye care professional before modifying any frame.
Q: Can Velyssora sunglasses be used for driving?
A:
Many Velyssora sunglasses may be suitable for daytime driving depending on the lens type, tint, and local regulations.
Polarized styles may help reduce glare from roads and reflective surfaces.
However, very dark or specialized lenses may not be suitable for all driving conditions, particularly at night or in low light. Always follow local driving laws and use appropriate eyewear for the conditions.
Q: Are Velyssora sunglasses suitable for sports or protective use?
A:
Unless specifically stated on the product page, Velyssora sunglasses are designed primarily for fashion and everyday sun protection.
They should not be assumed to provide impact protection, industrial eye protection, sports safety protection, or medical-grade eye protection.
For activities requiring certified protective eyewear, use products specifically designed and rated for that purpose.
Q: Where can I find more information about caring for my sunglasses?
A:
If you need additional guidance about cleaning, storage, frame care, lens care, or general product handling, our customer support team will be happy to assist you.
You can contact us at:
Still Have Questions?
If your question is not answered above, please contact our customer care team directly.
Email: service@velyssora.com
We aim to respond to customer inquiries within 24 hours on business days.
Contact Information
Brand Name: Velyssora
Website: velyssora.com
Legal Entity: Shaanxi Jizhi Ronghe Technology Co., Ltd.
Registered Address:
Room 10103, Building 5, Huanghe Hot Spring Residential Community, Changle East Road, Xincheng District, Xi'an, Shaanxi Province, China
Customer Support Email:
service@velyssora.com
Support Hours:
Monday – Friday
Velyssora — Made for the light you live in.