Refund Policy
Return & Refund Policy
At Velyssora, we are committed to providing thoughtfully designed sunglasses that combine modern style, comfort, and everyday functionality.
Velyssora is an online eyewear brand operated by Shaanxi Jizhi Ronghe Technology Co., Ltd. The company is responsible for products sold through velyssora.com, including order processing, customer support, returns, refunds, shipping arrangements, and other customer-related transactions.
We want you to feel confident with every Velyssora purchase. If you are not fully satisfied, the following policy explains how returns and refunds are handled.
1. 30-Day Return Window
We offer a 30-day return policy starting from the date you receive your order.
To be eligible for a return:
- Sunglasses must be unused and in original condition
- Lenses and frames must be free from scratches, damage, or signs of wear
- Original packaging, cases, cloths, accessories, and included items must be returned where applicable
- Proof of purchase or a valid order number must be provided
Items showing clear signs of extended wear, misuse, modification, or accidental damage may not qualify for return.
2. How to Start a Return
To request a return, contact:
Please include:
- Order number
- Reason for return
- Photos of the item, where applicable
If your request is eligible, our customer support team will provide return instructions and the designated return address.
Please do not send returns to the address printed on the original package unless specifically instructed by our support team.
Items returned without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your sunglasses arrive:
- Damaged
- Defective
- Scratched
- Missing parts or accessories
- Different from the item ordered
please contact us within 48 hours of delivery.
Email:
Please provide:
- Order number
- Description of the issue
- Clear photos of the sunglasses
- Photos of the packaging where relevant
After reviewing the issue, we may provide a replacement, refund, or another appropriate solution.
4. Non-Returnable Items
Returns may not be accepted for items that:
- Show significant signs of wear
- Have scratched or damaged lenses
- Have bent or damaged frames caused after delivery
- Have been modified or altered
- Are missing important accessories or packaging
- Are marked as Final Sale or non-returnable at the time of purchase
This does not affect any rights you may have under applicable law.
5. Return Shipping Costs
Damaged, Defective, or Incorrect Items
If the return is caused by:
- Manufacturing defects
- Shipping damage
- Incorrect products
- Fulfillment errors caused by Velyssora
we will provide an appropriate solution based on the circumstances.
Change of Mind
If you are returning sunglasses because:
- You changed your mind
- The style was not suitable
- You selected the wrong item
- You no longer want the product
you may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless required by applicable law.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
If approved, your refund will be issued to the original payment method.
Please allow approximately 3–7 business days for refund processing after approval.
Additional processing time may be required by your bank, card provider, or payment platform.
If you have not received your refund within 10 business days after we confirm it has been processed, please contact:
7. Exchanges
If you would like to exchange an eligible item for another style or color, please contact our customer support team before returning the original item.
Exchange availability depends on stock.
Eligible exchange requests must generally be:
- Within the 30-day return period
- In original condition
- Free from damage or significant wear
- Returned with original packaging and accessories where applicable
8. Product Care Before Returning
To help keep your sunglasses eligible for return:
- Inspect them before extended wear
- Keep the original packaging until you are satisfied
- Avoid placing lenses face-down
- Store them in a protective case
- Avoid excessive bending or pressure on the frame
Products returned with scratches, bent frames, missing accessories, or other customer-caused damage may not qualify for a full refund.
9. Contact Information
Brand Name: Velyssora
Website: velyssora.com
Legal Entity: Shaanxi Jizhi Ronghe Technology Co., Ltd.
Registered Address:
Room 10103, Building 5, Huanghe Hot Spring Residential Community, Changle East Road, Xincheng District, Xi'an, Shaanxi Province, China
Customer Support Email:
service@velyssora.com
Support Hours:
Monday – Friday
Velyssora — Made for the light you live in.